These Conditions of Use are supplementary to Eurotel's standard terms and conditions applicable at the date of Order ("the Terms and Conditions"). These Conditions of Use will apply where a Customer makes an Order for the service supplied by Eurotel called Eurotel Connect Lines ("the Service"). These Conditions of Use apply in addition to the Terms and Conditions however, in the event of a conflict between the Terms and Conditions and these Conditions of Use, these Conditions of Use shall prevail. Terms defined in the Terms and Conditions shall have the same meaning in these Conditions of Use unless otherwise stated here.

1. SERVICE AVAILIBILITY

Any order for Eurotel Connect Lines which is accepted by the company, pursuant to condition 2.1 of the Terms and Conditions, is conditional on the following:

1.1 We will supply the Service with reasonable skill and care

1.2 However, we do not guarantee that the Service will be uninterrupted, secure or error free.

1.3 By purchasing Eurotel Connect Lines, you acknowledge that our Service:

a) May not offer all the features and resilience you may expect from a conventional phone line.

b) That the Service provided by us is not a Publicly Available Telephony (PATS) service and as a result, may sometimes be limited, unavailable or disrupted due to events beyond our control e.g. power disruptions, failures or the quality of the broadband connection.

2. Access to Emergency Calls

2.1 This Service allows calls to the emergency services

2.2 In the event of a power cut or a broadband connection failure the ability to make these calls will fail. In these circumstances, the end user should use an alternative non-IP line to make the emergency call.

3. Emergency Location Information

3.1 On occasions it may not be possible for emergency services personnel to identify the End User's location and telephone number on this Service, so this information should be stated promptly and clearly by the End User when making such a call.