Can I pay my account by direct debit?

Simply call our Credit Control team on 01422 864092 with your bank details and we will take your payment automatically each month.

What is Advanced Line Rental?

This is a one off charge that is applied to your first bill containing line rental. As we bill in arrears this is a floating charge to cover the month that we bill you in - so in effect you are a month in front with your line rental charges. This is a standard charge and applies to all telecommunication customers.

I would rather receive my bills through email and not on paper

Call our billing team on 01422 864064 and we will email your bills as a PDF file and you will also be able to access your bills online.

Some calls on my bill are out of office hours when there is no-one on site?

Do you have an alarm line, a link to your bank or a credit card machine? If so, it maybe these dialling to update or submit details. This is normally an automated service and generally occurs out of office hours so not to tie up a valuable line during busy working hours.

I have not received my e-mail bill

Have you checked your spam filter? Sometimes e-mails can get caught up in your e-mail protection program.

If you have checked and it is still not there you can access your bills online, click here then enter your user name and password.

Where can I see my bills online (OneBill)?

click here then enter your user name and password.